Dynamics 365 Customer Voice

Dynamics 365 Customer Voice: 

Microsoft Dynamics 365 Customer Voice is a customer feedback management solution that helps businesses collect, analyze, and act on customer feedback. With this tool, you can create surveys and polls, gather feedback from multiple channels, and use the insights to drive business decisions. The platform integrates seamlessly with other Dynamics 365 applications, allowing you to easily connect customer feedback with other customer data. With Customer Voice, you can gain a deeper understanding of your customers and improve the customer experience.

Dynamics 365 Customer Voice allows you to gather and track important customer metrics, and to quickly take action based on the insights that emerge. This tool makes it easy to collect and analyze customer data, including continuous updates, branching responses, and emoticon feedback. With Dynamics 365 Customer Voice, you can create and monitor key customer satisfaction metrics, such as Net Promoter Score and satisfaction over time, helping you to understand and improve your business.

CAPABILITIES:

• Gathering and tracking customer metrics, including continuous data updates, branching responses, and emoticon feedback
• Creating and monitoring key customer satisfaction metrics, such as Net Promoter Score and satisfaction over time
• Building professional surveys that align with your company's branding
• Creating unified customer profiles that align your team on recommended engagement decisions across all channels
• Setting automatic alerts, triggers, and notifications to reduce response times and improve customer experiences
• Enabling teams to collaborate and share insights in real time to drive better business decisions
• Providing advanced analytics and reporting capabilities to help you understand customer trends and behavior.

BENEFITS:

• Improved understanding of customer needs and preferences: Dynamics 365 Customer Voice allows you to gather and analyze customer data, helping you to gain valuable insights into your customers' needs and preferences.

• Better customer engagement and satisfaction: By creating and monitoring key customer satisfaction metrics, such as Net Promoter Score and satisfaction over time, Dynamics 365 Customer Voice can help you understand how to improve customer experiences and drive satisfaction.

• Enhanced collaboration and alignment: This tool allows teams to collaborate and share insights in real time, helping to align your team on the best engagement strategies across all channels.

• Reduced response times and improved customer experiences: With automatic alerts, triggers, and notifications, Dynamics 365 Customer Voice can help you respond to customer needs more quickly, delivering better experiences and building trust and loyalty.

• Advanced analytics and reporting capabilities: Dynamics 365 Customer Voice provides advanced analytics and reporting capabilities, allowing you to understand customer trends and behavior, and to make data-driven decisions.