Dynamics 365 CRM

Dynamics 365 CRM includes:

Customer Service & Field Service- Deliver positive customer experiences faster. Optimize resources and help technicians be more efficient. Reduce operational costs.

Marketing- Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.

Sales- Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.

Customer Insights- Dynamics 365 Customer Insights is Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers. Provides Audience & Engagement insights.

Serialized Inventory- Keep up with the entire lifecycle of every part of your inventory without cataloging parts in an index.

Project Operations- Get the visibility, collaboration, and agility needed to drive success across your project-centric business. Microsoft Dynamics 365 Project Operations helps you from discovering prospects, to handling payments, to your final profits.

Customer Voice- Gather and track the customer metrics that matter and act rapidly as insights surface with Dynamics 365 Customer Voice. Scale your customer data collection with continuous data updates, branching, and emoticon responses.  Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.